All products sold are warranted by YHD to the original customer against defects in workmanship or materials under normal use for one year.  All warranties begin from the date of purchase from YHD, not the date of installation. Any product determined by YHD to be defective in material or workmanship that is returned to a YHD branch or authorized location, will either be repaired, replaced, or purchase price refunded at YHD’s option.

Yosemite Home Décor is not and will never be liable for the cost of installation, repairs or replacement of any installation materials, including but not limited to granite, tile, marble, cabinets, countertops, etc.

Customers need to report all defects within the products warranty period. The warranty period begins on the date of purchase from Yosemite Home Décor. Defects should be reported on our website at yhdreturns@yhdecor.com. All defective claims should include a thorough description of the defect, photos and if possible, the YHD PO#. If no further information is needed and YHD had decided that the merchandise does need to be returned to them, they will send the customer a Return Authorization Request (RMA)

 

YHD will issue call tags for the return of the merchandise. The assigned RMA number must be visible on the package to ensure proper credit is issued. The merchandise must be returned in its original packaging. Once the merchandise is received by YHD, the merchandise will be inspected. If the defective claim is valid, YHD will issue a credit for the merchandise to the customer’s account and send the customer a Credit Memo.

  • If it is found that the merchandise is not defective, the customer’s account will still be credited for the merchandise, minus the cost of returning the merchandise and minus a 25% restocking fee.
  • If no further information is needed and YHD had decided that the merchandise does not need to be returned to them, they will issue a credit for the merchandise to the customer’s account and send the customer a Credit Memo.

 

For further questions, or help with this process, please contact yhdreturns@yhdecor.com.